Administrative
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Law and Government
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Reading Comprehension
Reading work-related information.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Speaking
Talking to others.
Coordination
Changing what is done based on other people's actions.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Learning Strategies
Using the best training or teaching strategies for learning new things.
Social Perceptiveness
Understanding people's reactions.
Writing
Writing things for co-workers or customers.
Active Learning
Figuring out how to use new ideas or things.
Active Listening
Listening to others, not interrupting, and asking good questions.
Negotiation
Bringing people together to solve differences.
Systems Evaluation
Measuring how well a system is working and how to improve it.
Instructing
Teaching people how to do something.